All Vendors must accept cancellations, returns, replacements or exchanges, and adjustments in accordance with the policies and any terms & conditions that appear is in force, agreed upon and is shown on the Vendor’s product listing at the time of the applicable order.

You shall not directly interact with a Customer to cancel or return (refund & replacement/ exchange) a transaction or otherwise process a cancellation or return (refund & replacement/ exchange) for a product, except as is necessary to re-direct such Customer by you or by your shop/ company/ organisation or associates thereof to GIGOODS’s website or proper channel manager.

Whereas

A. the “Company” owns and operates the website www.gigoods.com and related websites and mobile applications that operate as e-commerce marketplace for products (hereinafter collectively referred to as “Platform”) which inter alia facilitates the display, advertisement and sale of Vendor products;

B. the “Vendor” is in the business of and is desirous of selling products through the platform and enabling promotion/ advertisement of its products

Now, therefore, in consideration of the foregoing, the parties set forth their understanding as follows:

Definitions

“Vendor” for the purpose of this agreement shall mean typically a manufacturer or distributor who manufactures and sell their products in retail either to virtual storefront or to third party sellers.

“Customer” for the purpose of this agreement shall mean the end user of the platform.

“GIGOODS” for the purpose of this agreement the Company that owns and operates the website.

“Affiliates” for the purpose of this agreement shall mean any person or entity now or hereafter in control, controlled by or in common control with GIGOODS. It shall also include any direct or indirect subsidiary of such corporation.

“Platform” for the purpose of this agreement is the website www.gigoods.com that operates as e-commerce marketplace for products which inter alia facilitates the display, advertisement and sale of Vendor’s product.

“Product” shall mean a tangible product that has been produced/ cultivated/ manufactured/ designed/ created by the Vendor or bought from other suppliers by the Vendor hereto and is being sold on the platform.

Cancellations

Customers who want to cancel orders must do so through the cancellation process offered by GIGOODS, through their Customer account on Company website and/or applications only. No other cancellation method, procedure, in whatever way, shall be entertained for cancellation in any case. In an exceptional case if a Customer contacts Vendor (although, this method is dissuaded), Vendor must clearly disclose cancellation requirement to Customers and such Customers to be re-directed to proper dedicated channels of GIGOODS’s.

If a Customer contacts or requests GIGOODS with respect to your ordered product, Company may process refund to Customers in full including for the part of payment, mentioned in attachment as Annexure - I, that has been made to Vendor in accordance with our business practices and agreement exiting in force at that particular time. For each such refund with respect to cancellation that we issue, Vendor need to credit back the part of payment to GIGOODS account within a specified period, mentioned in attachment as Annexure - I, which had been credited to Vendor on acceptance of order by the Vendor, without considering any deductions.

All payments to Customers in connection with your transactions will be routed through GIGOODS or its designated affiliate. GIGOODS or its designated affiliate will provide the refund payments to the applicable Customer through similar route of transaction as used at time of final order. Post specified period, GIGOODS reserves the right to adjust the payments to Vendor for any credit due with respect to cancellation or return window as per terms of cancellation policy prevailing at that particular time.

Return For Refund

If a Customer contacts GIGOODS with respect to return for refund of product(s) for which you are the Vendor, Company may issue refund(s) as a service to Customer in accordance with GIGOODS usual business practices and displayed policies existing at that time, including the portion of the advance payment made to Vendor with respect to the order which is in concern for refund. For each such refund that we issue, Vendor need to grant GIGOODS a credit for an amount equals the portion of the advance payment done for that applicable transactions (order no).

In an exceptional case if a Customer contacts Vendor (although, this method is dissuaded), Vendor must clearly convey any such Customer(s) to refer refund policy mentioned on the website for Customer and re-direct them to proper dedicated channels of GIGOODS’s. Furthermore, you authorize GIGOODS on your behalf to determine and calculate the amount of all such refund(s) and adjustments (including any taxes or other charges as per policy in force at that particular time pertaining to refund) or other amounts to be paid by Vendor to such Customers or intermediate partners. All payments to Customers or intermediate partners and/ or service providers in connection with refund transactions will be routed through GIGOODS or its designated affiliate. GIGOODS or its designated affiliate will provide the refund payments to the applicable Customer(s) and/or partners as per policy in force, which shall be in the same payment mode form originally used to purchase product(s).

Any refund request raised through legitimate procedure as per prevailing refund policy by Customer within specified time window for product(s) will be communicated to Vendor by GIGOODS, strictly through established channels. Vendor should accept the product back as requested by Customer at no additional cost to Company or Customer.

Vendor should receive back the returned product only through GIGOODS authorised channel partner. Once the product is received back, Vendor or its assignee shall inform through GIGOODS platform using Vendor credentials to GIGOODS of receiving the order in an acceptable condition. Post Vendor confirmation GIGOODS will initiate the refund to Customer. In case of dispute final right of refund lies with GIGOODS. This shall be evaluated case to case basis, onus of producing proof supporting Vendor version of the disputed lies with Vendor.

If a Customer contacts or requests GIGOODS with respect to your ordered product, Company may process refund to Customers in full including for the part of payment (Annexure - I) that has been made to Vendor in accordance with our business practices and agreement exiting in-force at that particular time. For each such refund that we issue, Vendor need to credit back the part of payment to GIGOODS account within a specified period as mentioned in Annexure -I, which had been credited to Vendor on receipt of acceptance of order by vendor, without considering any deductions.

All payments to Customers in connection with your transactions will be routed through GIGOODS or its designated affiliate. GIGOODS or its designated affiliate will provide the refund payments to the applicable Customer through similar route of transaction as used at time of final order. GIGOODS reserves the right to adjust the payments to Vendor for any credit due with respect to cancellation or return window as per terms of cancellation policy prevailing at that particular time. (Annexure-I)

Conditions in which a Customer can raise a return for refund request:

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is different from their description on the product detail page; or
• Item received is defective/does not work properly.
• Didn’t like the product (Vendor will not receive negative in-house rating for refund and associated consequences)

By default, the buyer's refund request is approved, once a refund request is generated GIGOODS will sends the return (refund) label to authorised channel partner with an address of Vendor. By default, the return label is not prepaid, except for the case in which Customers choose didn’t like the product option.

Return For Replacement or Exchange

Customers who want to replace or exchange orders must do so through the Return Process offered by GIGOODS, through their login account on Company website and/or applications only. No other replacement or exchange method, procedure, in whatever way, shall be entertained for replacement or exchange in any case. In an exceptional case if a Customer contacts Vendor (although, this method is dissuaded), Vendor must clearly disclose replacement or exchange requirement to Customers and such Customers to be re-directed to proper dedicated channels of GIGOODS’s.

Any request raised by Customer for replacement or exchange within specified time window, meeting the in-force replacement or exchange criteria prevailing at the time of any such request on website or application (s) for Customers, will be communicated to Vendor by GIGOODS, strictly through established channels. Vendor should exchange the product as required by Customer at no additional cost to Company or Customer.

Once the product is dispatched from Customer end (picked by our courier partner), Company will inform Vendor for the same through established channels (SMS, details at Vendor log in page, email), upon receipt of the replacement or exchange product, Vendor shall check the intactness of package and product condition, Vendor shall approve and confirm the exchange request. Vendor must ensure that if the package is not intact or is tampered in any respect, it has to be mentioned on Product Delivery Note.

New order generated for replacement or exchange of product(s) will become active once the request has been approved by Vendor. Vendor shall dispatch new product in lieu of replacement or exchange product within 24 hours of receiving of new order number. Vendor should dispatch other product with new order number.

Conditions in which Customer can place replacement or exchange request.

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is different from their description on the product detail page;
• Item received is defective/does not work properly.
• Size change
• Colour change

When Vendor approves a buyer's replacement or exchange request, GIGOODS will create a return label with Vendor’s address and share with channel partner. By default, the return label is not prepaid. However, it would be prepaid in case of size and colour replacement or exchange. These costs will be considered and adjusted upon the order closure and final payment will be made to Vendor.

Claims and Disputes

In case or conditions of cancellation or return (refund and replacement/ exchange) or other dispute concerning any one or more of your transactions, where GIGOODS requests the Vendor to provide any information related to the product and associated services and/or chargeback, Vendor will deliver any reasonable information and /or chargeback (if requested by GIGOODS). If you fail to comply with the prior sentence, or if the claim chargeback, or dispute is not caused by (i) our failure to make your Order Information available as it was received by us or (ii) credit card fraud as described in the Payments gateway guidelines, then you will promptly reimburse us for the total amount credited to you related to order(s) in concern along with any penalty applicable as per policy prevailing at that time.

Annexure I

• Part of payment used here means the 50% of the value of product that Vendor has quoted through his login.
• Specific period for credit back of part of payment for Vendor will be 15 days from the day cancel request initiated.
• Replacement is initiated provided the exact item is available with Vendor.
• Exchange is accepted and initiated only for change in colours & size.
• Specified time window for Customer to raise return (refund and replacement/ exchange) is 3 days after signing Proof of Delivery (POD).
• Product Delivery Note is Proof of Delivery of product back to Vendor from Customer.
• New order generated for replacement or exchange product should be dispatched within 24 hours after receiving product.
• Proof in case of return means photographs taken by Vendor before dispatching of product and after receiving product.